May 1, 2025
🧠 What is CRM?
Customer Relationship Management (CRM) is a system that helps businesses manage customer data, interactions, sales pipelines, and service delivery — all in one place.
🚀 Why Your Business Needs a CRM
✔️ Organize Leads & Contacts
✔️ Track Sales & Revenue
✔️ Improve Customer Service
✔️ Automate Marketing & Follow-Ups
✔️ Boost Team Collaboration
💡 Dukanka KE CRM Services
1. Custom CRM Setup
- Cloud or on-premise options
- Tailored dashboards & workflows
- Multi-user roles & permissions
2. CRM Integration
- Connect with email, WhatsApp, Facebook, website forms
- Integration with accounting tools (QuickBooks, Zoho, etc.)
- Sync with eCommerce & POS systems
3. Sales & Pipeline Management
- Track every deal, stage, and customer interaction
- Visual pipeline views
- Forecasting tools for smarter decisions
4. Marketing Automation
- Email/SMS campaigns
- Auto-responses & drip campaigns
- Audience segmentation & engagement tracking
5. Customer Support Tools
- Ticketing system
- Knowledge base & FAQs
- Feedback and satisfaction surveys
6. Mobile CRM Access
- Manage customers on the go
- Real-time notifications & updates
- Compatible with Android/iOS
📊 Benefits You Get
✅ Better lead conversion
✅ Shorter sales cycles
✅ Centralized customer history
✅ Smarter decisions with real-time data
✅ Happier, loyal customers
🏢 Who We Serve
- Small to Medium Enterprises (SMEs)
- Real Estate Firms
- Logistics & Courier Services
- Medical & Dental Clinics
- Schools & Training Centers
- E-commerce Stores
- Professional Services (Lawyers, Accountants, etc.)
🔧 Supported Platforms
- HubSpot
- Zoho CRM
- Salesforce
- Bitrix24
- Odoo
- Custom-built CRM platforms
💬 Client Testimonial
“Since adopting Dukanka’s CRM solution, we’ve doubled our client retention rate and saved hours every week on manual follow-ups.”
— James Mwangi, CEO, SwiftMovers KE
📞 Ready to Transform Your Customer Experience?
📧 Email: crm@dukanka.co.ke
📱 Call/WhatsApp: +254 722 244 486
🌐 Website: www.dukanka.co.ke
📍 Nairobi, Kenya